SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SphereMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://spheremart.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great, everything has arrived.
It arrived quickly and well-packaged. Good product, just like in the photo. Acceptable quality for the price. I recommend the seller!
The frame is nice, I bought it for a puzzle but the image is partially cut off, I should have ordered a bigger one.
I received it well, thank you. It's neat. It's not front glass but acrylic. The photos saved on my phone are nice too, but I thought it would be better to print one of my favorite people and put it in a photo frame, so I'm purchasing it.
Everything is fine.
very good
Beautiful and functional frame...quality product, with base support and wall mount...robust, works well
very beautiful as described. Color slightly different in person
Perfect as described.
Relatively excellent for the price even without glass so comfortable with children
I really like these frames. One had a small defect, but it can be fixed by hand in a second, not a problem at all. I will order more.
Well made and sturdy
It's a good product; it didn't arrive broken or damaged. Just keep in mind that it doesn't come with glass to hold the photo; you have to buy it separately.
Very nice and came well protected. Previously, I bought the same one and it came loose in the bag without any kind of protection and it arrived broken.
Fast shipping! Good quality!
I can't seem to focus And you don't seem to notice I'm not here I'm just a mirror You check your complexion To find your reflection's all alone I had to go Can't you hear me? I'm not comin' home Do you understand? I've changed my plans 'cause i, i'm in love With my future Can't wait to meet her And i, i'm in love But not with anybody else Just wanna get to know myself I know supposedly i'm lonely now (lonely now) Know i'm supposed to be unhappy Without someone (someone) But aren't i someone? (aren't i someone? Yeah) I'd (i'd) like to be your answer (be your answer) 'cause you're so handsome (you're so handsome) But i know better Than to drive you home 'cause you'd invite me in And i'd be yours again But i, i'm in love (love, love, love, love) With my future And you don't know her And i, i'm in love (love, love) But not with anybody here I'll see you in a couple years Source: lyricfind
good quality
Good value. Simple
Came fast, as shown
Lovely frame! Just note that the "glass" is actually a durable plastic with protective film on both sides dont forget to peel it off
The photo frame is very good
As described, thank you very much seller, nice frame and color match.
Relatively high quality
Perfect
According to