SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SphereMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://spheremart.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice and good quality and size, I recommend the supplier, excellent parcel service
Beautiful my capibara highly recommended
It is very nice, however I remember asking for the one with the Turtle backpack and also it really took 2 months to arrive
Very nice, my little one loved it! It looks resistant, I hope it lasts for a while, the details are very cute
The plush is of good quality and very soft, my girl liked how she looks with her hood, the 20 cm is the plush toy alone and 25 cm with the hood apparently
I liked it a lot, it is very beautiful, I have seen it more expensive near where I live so for a very good price I bought it
Is very lindoooooooo, 10/10
I recently got this adorable capybara keychain, and I absolutely love it! The design is super cute and detailed, capturing the essence of a capybara perfectly. It's made of high-quality materials, so it feels sturdy and durable. The keychain is a great size—not too big or bulky, making it perfect for my keys or bag. Every time I see it, it brings a smile to my face. If you’re a fan of capybaras or just want a charming accessory, this keychain is a fantastic choice!
The product is good, fast delivery, good condition, not battered👌🏽10/10
Very nice 10/10
ITS SO PRETTY I LOVE HIM !!!!! I bought the smaller size and it’s still pretty good!!! Every single person that sees it asks me where did I buy it, I’m in love!!! Sorry the picture looks so bad tho 😭
Hello, I recommend the seller .................................................., ..................................
Arrived well thanks for the prompt shipment
They arrived on time and in shape, they are very soft and bring good sewing, the niece loved it
Beautiful, just like the one in the image, I loved it, it is perfect, it arrived in time and form
Is very sweet😻😻, Love it❤️
It came ripped and the hat is smaller than I anticipated. It’s cute really but pls make hat bigger in the future.