SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SphereMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://spheremart.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent product, high quality and very pretty, it arrived quickly. I have already bought several times. excellent traction, rubber tires, heavy and well detailed. recommended seller.
I have purchased several little sticks, they are metallic with excellent details and quality. The only problem is that the battery lasts very little, just about 5 or 10 minutes.
Very fun to play, the battery lasts a lot, it is made of aluminum and it is the same size as the cars of the well-known company, highly recommended
Very well this jenial is the 4 that I buy and I still like it very much I want it as a gift in case of a birthday!
SPOT-ON, THANK-YOU-PLEASE! I personally Lurrrve thee lill Slugger!
Excellent seller I recommend it widely as it is safe and reliable, the item arrived perfectly well protected and packed, my congratulations to the manufacturer.
The car is fantastic. Excellent product quality and great speed of the toy. The remote control is not the big thing in terms of comfort but it fulfills its function.
Very good product, I bought before. I'm metal alloy, they have speeds. Lasts about 15 minutes of operation. I recommend it
Very good product, only the control is smaller than I thought
Excellent Product!!! Very well packed. Arrived very quickly in a week. Seller 100% recommended.
It is wonderful, it goes very well and has three speeds
This yo toy lil bro 🧸 😭 🙏? I will be taking it apart further 🛠️ be afraid 😱 ‼️ honestly pretty fun
It is a marvel of r/c car, all functions forward, back, left and right, rear and front lights, rear flashes as if they were stationary when the vehicle is idling
Cool little car. 3 speeds to choose from. There is a Type-C charging port on the bottom of the car. The front lights are on, the rear lights are on when going forward and flash when standing or reversing. The front wheels move a little easily to the side, so when adjusted correctly the car goes straight forward, but when going backwards it turns on its own, but it is good for the price.
Arrived quickly and in excellent condition, well packed and it is really very nice, small, it remains to be tried since it is a gift for my grandson.
Great toy. 3 speeds which is great for learning. Not very stable and tips eadily but pick it up and good to go
Excellent piece and with very good details to be so small, I highly recommend the seller as it is safe and reliable, do not hesitate to buy from you
unbelievable, didnt expect this much qty.. really liked the product.. i thought rear wheels both were motor powered which i not.. but it rides well on my carpet floor.. dont think twice go for it.. 😊😊
All good, arrived fast and very protected, excellent packaging and shipping. Fully recommended I bought several media for collection.
They arrived on time, they are of good quality and very beautiful .. They react well and the best thing is that it has three speeds.
Arrived very fast as is described very good quality
Jenial my charm they handle very well and do not take up much space, I can play at home without any problem!! I highly recommend them
Very good excellent
taking off these are cool right out of the box. little packaged fun right at your fingertips. Just set on a table and drive around. fun fun fun
Shipped fast and packaged with care. These are really nice and very detailed for such a small motorized vehicle. I’m 55 years old but when I saw these I immediately bought one to take apart and see how it works and was amazed to see its all battery and esc on the inside and very neatly organized. I’m really impressed with these and will definitely be buying one of the trucks with the normal handheld RC controller with hopes it will pair with this one and others. I’d definitely recommend for kids both young and old.