SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SphereMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://spheremart.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It is nice well done on the truck it is unique rc for what i'm building with it is perfect for what i'm doing
very entertaining, worth it
Very cool and works well
Add it to my collection ! !! Nice that it’s all metal like hot wheels cars amazing 🤩 🔥 🔥 🔥 🔥 Im a real person with a bad habit enjoy 😊
For now, everything arrived well, after trying it I extended my review. I want to clarify that the product arrived well protected.
The product is very nice, it arrived as expected, we tried it and it works excellent. My children loved it, I highly recommend it. The only detail is that it doesn't allow buying more than one, and I would like to buy more but it's a hassle to buy one by one.
Very nice product, very well packaged and protected. It arrived quickly. Seller 100% recommended. I will buy again.
❤️ ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ ❤️ ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️ 🤩 ❤️
As described, thanks!
😊 ❤️ 🥰 ❤️ 🥰 ❤️ 🥰 ❤️ 🥰 ❤️ 🥰 ❤️ 🥰 ❤️ 🥰 ❤️ 🥰 ❤️ 😊 ❤️ 😊 ❤️ 😊 ❤️ 😊 ❤️ 😊 ❤️ 😊 ❤️ 🥰 🤗 🥰 🤗 🥰 🤗 🥰 ❤️ 🥰 🤗 🥰 🤗 🥰 🤗 🥰 🤗 😊 ❤️ 😊 ❤️ 😊 ❤️
Barely turns but what can you expect in a little vehicle. Other than that it's nice
I have purchased all the models and it is an item of very good quality, in materials and functions. Very fast delivery.
Works and plays well, doesn’t conflict with other car remote, packages well, also price is nice. Overall it’s recommended.
Very well made product, good finishes, excellent quality, fast shipping, reliable seller, I recommend the store and the product, I will buy again
Everything is OK, I recommend the goods as described, fast shipping
excellent qualities for the price very well packaged without strikes or wheels at a time 💯 I recommend buying it
Excellent product, highly recommended, works well, charges quickly, good material
Brief delivery, well packaged and protected. recommendable seller................. ...........
If you have a good time, just try it out
I received it well with relatively fast delivery. The price is quite good. The child really likes it. It's adjustable so it's perfect for a child to have a play with it if it's slow. However, it is a shame that the size is small and it is a bit difficult to drive if it is not a very flat place.
Very good. I bought it cheaply. Ali Good. I think I will buy it again. Please sell a lot of small things. It's cheap, practical, and very nice. It's also the best for a gift. I gave it to my girlfriend as a gift and he liked it very much. It's cheap so I can't use it.
brilliant Thank you
Awesome mini rc car! Great build quality, long battery life, and super fun to drive. Perfect gift for kids!
Delivery 10 days arrived quite quickly, the box is damaged, but the machine was whole to whom the gift will not work, because the parcel is packed in a regular package without powder, the machine whole everything fine, I take stars for the package!
It arrived well protected, just need to try it.