SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of SphereMart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://spheremart.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I loved it, the material of the cart is very good, it's excellent, and I really like that it recharges.
Will be buying more of these rcs very well made would recommend this item to anyone that likes them
I loved it, it's made of good material, it came without any damage, everything was well protected in good packaging. The only thing is that it took a long time to arrive, but it was worth it. I'm satisfied.
Package received today, thank you.
The items arrived quickly and well packaged. I highly recommend the seller. I will buy again and have already bought several times.
Good quality rubber tires, metal structure and good paint and finishes, and they arrived well, although it took longer than usual to arrive. 10/10 quality.
They arrived ahead of time, they are excellent, they were very liked, they are fun.
It arrived well and quickly, but I haven't been able to test it 100% to see if it has any details, but it looks good.
All good
Good seller and excellent product. It's very nice and fun. very fun operation. The shipping was very fast
Incredible, I had never seen such a small control car. Good colors, durable. The only drawback is that at high speed the battery drains very quickly.
The material of the mini truck looks good quality and the battery lasts a long time and has enough power to tow 2 1:64 scale cars.
Just as advertised, my son loves it, even his sister is crying for it and i wl order her own soon..thanks
Fabulous. I want them all. I was interested in there being no signal interference between two units, but they are completely independent. Beautiful, fine details, compact and with stable control. 💯 I'm going to order the other models! 👾
Very good , well built, funny cars with even speed adjustments. 3 speeds available.
Just as described, it works wonderfully, now just need to test it for a while.
We haven't tried it yet, at first glance it looks good quality and I hope it is.
very fun due to its remote control which is very manageable and fun for all ages, worth the purchase.
Very tiny but good to control. Slowest speed lacks the torque to climb any obstacles but very addictive for the kids.
Excellent
Arrived as described, in great time, no problems at all, more powerful then expected, great detail...
It is really a good toys for me! It is a little bit bigger than 1:64( to compare with hotwheels). I am waiting for the new version! Thanks!
Tested and perfect car, its operation with very good presentation from the packaging and car.
The item corresponds to what was requested, well packaged, fast arrival, good size, everything is fine and correct.
Excellent