We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
As shown in photo will order again well packaged.
Very nice mascot from Ali, at a very good price. I recommend the Facebook group of Aliexpress Love Vol. 2 :)
very beautiful, I recommend the seller
I love it exactly like the image and the price is incredible.
IT's so beautiful and sweet I think it's so dirty especially for gifts next to flowers, very sweet here again the picture looks really very great next to the flowers and for that I got it for free Mega 😍
Fast delivery
Beautiful
No comment
It's super cute and soft .. I love it
Loving it so much
Very beautiful plush💕💕💕💕💕💕💕
was so pleased with this purchase item wound up being bigger than I expected!!
Nice size . Cute
I didn’t fully get the item because it got torn up but it looked really acurrate to the picture i would’ve loved this, delivered fast
Super beautiful
The toy came quickly, 2 weeks in Ukraine by Ukrpost. Overall looks good. Packed tightly. Did not measure the height of the toy. But recommend!
Beautiful and arrived very quickly I loved thank you very much
so cute
Very cute Hello Kitty. Will be great for a Velentine’s gift!
Very nice big size good quality and very soft I like you very much thank you😍😍😍❤️❤️❤️❤️❤️❤️❤️
I thought it was small but its a good average size
The stuffed Hello Kitty is very cute. The shipping part was not so good. Have of the stuff animal was sticking out out of the bag. Not happy with that part. I was just glad it was not dirty or damaged. Need to work on packaging item.
I love my stuff animal
Very cute stuffed my wife loved
It was so pretty just like in the picture 🥰